Contact

How Can We Help Today?

Whether you need advice on choosing the right shed, pergola, or fire pit, our team is ready to help. Owned and operated by The Walking Lights, LLC.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM MT).
Reach Us

Choose Your Preferred Channel

Email
support@lodgepoleoutdoors.com
Replies within 1 business day
Phone
970-512-5280
Monday to Friday, 9:00 AM to 5:00 PM MT
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like sheds and pergolas may have specific delivery details listed on their product pages.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days, send us an email and we will look into it for you.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please visit our Return Policy page or contact our support team directly.

Can I exchange an item for a different size or model?

Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.

What materials are your sheds and pergolas made from?

Materials vary by product and are listed in each product description. Many of our structures feature weather-resistant wood, powder-coated steel, or engineered composites designed for long-term outdoor durability. Check individual product pages for full specs.

How do I choose the right fire pit or infrared heater for my space?

Consider the size of your patio or deck, your preferred fuel type, and how much heat output you need. Each product page includes dimensions, BTU ratings where applicable, and recommended use cases to help you find the right fit.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Select a topic...
Sheds and Pergolas
Fire Pits and Heaters
Order Status and Tracking
Returns and Exchanges
General Question
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM MT
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Responses

Every email and call is answered within 1 business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns

Not the right fit for your outdoor space? Our 30-Day Returns policy is backed by a straightforward process.